Session Replay

Session Replay

See your website through the eyes of your users with session replay. Witness precisely how visitors navigate your site, from their initial click to their final interaction. Elevate conversion rates while reducing bounce rates, by establishing a user-friendly platform that significantly contributes to revenue growth.


save-time Save Time

Instantly capture and analyze behaviors as they happen in real-time.

enhanced-user-experience Enhanced User Experience

Gain comprehensive customer insights for a complete understanding.

boost-revenue Boost Revenue

Identify emerging possibilities to drive revenue growth

customer-satisfaction Customer Satisfaction

Remove barriers and delight customers with effortless interactions.

pinpoint-and-resolve-bugs Pinpoint and Resolve Bugs

Effectively address, troubleshoot, and resolve problems for prompt resolution.

privacy-driven-integration Privacy-Driven Integration

Prioritize privacy and secure integration for driving continuous innovation.

Witness Impacts with Session Replay

Not even your single website visitor is left behind; ReplayBird records everyone's digital experience from the landing page to exit the page.

Capture Real Meaning Behind Every Click

Capture Real Meaning Behind Every Click

Watch users interact with your website in video replay to understand user behavior and identify pain points for improved conversion rates.

  • Uncover User Intent: Observe individual user session replays for better insights into optimal UX throughout your customer journeys.
  • Real-Time Behavior Analysis: Track mouse movements, clicks, and scrolling behavior to figure out how users engage comprehensively.
  • Slice and Dice Recordings: Sort your website recordings by entities such as browser, country, device name, device type, IP address, OS, status, tags, user email, user ID, user name, or visited URL.
Jump from Session Replay to Prioritized JS Errors

Jump from Session Replay to Prioritized JS Errors

Understand your JavaScript errors like never before with a comprehensive view of how users really confront errors with recording.

  • Watch Error Affecting: Qualitative data from user sessions with JavaScript error, debugging info on the impacts with users in real-time.
  • Impactful Analysis: Watch users encountering JavaScript errors through recorded website sessions for a UX with zero frustration.
  • Error Reporting: Error event data and stack trace info in real-time as users encounter front end errors with user session replays.
Boost Efficiency with Advanced Session Player Features

Boost Efficiency with Advanced Session Player Features

Watch user session player with more productive and functional UX features that let your analyze instantly and more deeply.

  • Skip Inactivity: Jump to the most critical parts of the session replay, where users engage with your site or app.
  • Playback Speed Control: Alter session playback speed from 0.5x to 2x, 4x, 8x, and even 16x, for an instant session replay review.
  • User Action Targeting: Target specific user events, clicks, rage clicks, changes made on pages, navigation to pages, JavaScript errors, and add custom events to any action.
Privacy-Focused Control on What Data is Recorded

Privacy-Focused Control on What Data is Recorded

Multiple security and data protection layers prevent unauthorized use, encompassing the default anonymization of user sessions.

  • Your Data, Your Rules: With our customizable privacy recording settings, you decide what's recorded and what remains inaccessible.
  • Default Data Masking: Sensitive user data, card details, or PII numbers are inevitably excluded during session recording.
  • Compliance with Regulations: User data in session replay is handled and protected by GDPR and SOC2 to reduce data breach risk.

Frequently Asked Questions

What is session replay?
Session replay is a technique used in web analytics and user experience optimization. It involves recording and playing user interactions on a website or application.

By capturing users' actions, clicks, navigation paths, and other behaviors as they interact with a digital platform, user session replay helps businesses and developers gain insights into user behavior, identify usability issues, and enhance the overall user experience that lead to potential revenue opportunities.

Website session replay can uncover valuable insights such as UI glitches, broken links, and design flaws hindering smooth navigation. This information enables businesses to optimize website or app design, streamline user flows, and ultimately enhance conversion rates and user satisfaction.
How does session recording work?
Session recording is a UX optimization technique that involves recording and analyzing user interactions on websites or applications.

The process begins with integrating specialized tracking scripts or tags into the web page or app. These scripts monitor and record user actions as they engage with the interface. The recorded data, including changes to the Document Object Model (DOM), user inputs, and network requests, is then stored on servers for later analysis.

During playback, the captured events are reconstructed to visually represent the user's session. This involves precisely replicating the user's interactions using the stored sessions, including the timing and order of events. By accurately rendering the user's experience, session recording provides insights into usability issues, user behavior patterns, and potential areas for improvement.
How can I record website sessions for better analysis?
You need to integrate script provided by ReplayBird, a session replay software, into your website's code to record website sessions for analysis. Once integrated, ReplayBird will automatically capture user interactions and activities, creating user session recordings that can be later analyzed to gain insights into user behavior and optimize the user experience.
What are the benefits of using session replay?
Session replay offers several benefits for businesses and developers aiming to enhance the user experience and optimize digital platforms.

1. Visually represents user interactions, clearly understanding how users navigate and engage with a digital platform.
2. Identify usability issues, bottlenecks, and areas of confusion, allowing businesses to enhance the UX and streamline navigation.
3. Reveals user behavior patterns and preferences, enabling data-driven design decisions and personalized UX.
4. Troubleshoot by visually reproducing reported issues, accelerating problem diagnosis and resolution.
5. Pinpoint drop-off points and conversion barriers to optimize user flows and increase conversion rates.
6. Make informed decisions, ensuring design changes are grounded in user behavior.
7. A user-centric design and development approach produces more intuitive and effective digital experiences.
8. Data privacy by masking sensitive information and obtaining proper user consent.
Is user consent required for recording sessions on my website?
Yes, obtaining user consent is a crucial ethical and legal consideration when recording user sessions. It's important to inform visitors about the session recording practice through a privacy policy and obtain their consent if required by data protection regulations, ensuring transparency and respecting user privacy.
Is session recording the same as screen recording?
Screen Recording: This involves capturing the visual display of a screen, often for the purpose of creating tutorials, presentations, or demonstrations. It records everything on the screen, making it useful for showcasing software features or explaining processes. However, it may not capture the finer details of user interactions or the context of actions.

Session Recording: session replay tools often go beyond screen recording by recording DOM (Document Object Model) events. These tools track and record various user interactions within a digital platform. DOM events include actions like mouse clicks, keyboard inputs, page scrolls, hover actions, form submissions, and more. By recording these events, session replay offers a detailed and interactive playback of a user's journey. This functionality allows analysts, designers, and UX researchers to see what the user saw on the screen and understand how they interacted with the interface in real time.

From a technical perspective, session recording involves tracking user inputs and events as they interact with the application. This requires specialized tools that effectively log and store these interactions, often using technologies like event-driven programming, user interface hooks, and efficient data compression.
Can session replay compromise user privacy?
Session replay can potentially compromise user privacy if not implemented carefully and ethically. While session replay provides valuable insights into user behavior and interaction patterns, it involves collecting and storing user data, which raises concerns about data privacy and security.

The potential privacy risks of session replay include the following:

1. Sensitive Information Exposure: Session replay may inadvertently capture sensitive user data such as passwords, credit card details, or personal information entered into forms. This data could be exposed if not properly managed, leading to security breaches or identity theft.
2. User Identifiability: Even if sensitive information is masked, combining user actions, navigation paths, and interactions could still lead to user identification. This could compromise user anonymity and privacy.
3. Regulatory Compliance: Many regions have strict data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union. Collecting, storing, and processing user data through session replay must adhere to these regulations, including obtaining user consent.
4. Third-Party Sharing: Some session replay tools are provided by third-party vendors, raising concerns about sharing data with external entities without user knowledge.

To mitigate these privacy risks, organizations should:

- Implement data masking techniques to prevent the capture of sensitive information.
- Provide clear and transparent information to users about session replay usage and obtain explicit consent.
- Ensure compliance with data protection regulations applicable in their jurisdiction.
- Limit access to recorded sessions and ensure data encryption during storage and transmission.
- Regularly audit and review the session replay implementation to address potential privacy issues.
How can session replay help with troubleshooting JavaScript Errors?
Session replay is a valuable tool for troubleshooting on digital platforms, helping developers and support teams in diagnosing and resolving technical issues.

1. Visual Reproduction: User session replay allows support teams and developers to recreate reported issues exactly as users experienced them visually. This eliminates ambiguity and provides a clear understanding of the problem's context.
2. Error Identification: By analyzing website session replays, developers can identify specific interactions or actions that led to errors, crashes, or glitches. This focused insight expedites the debugging process.
3. Replication of Bugs: Reproducing intermittent bugs or issues can be challenging. Session replay captures the sequence of events that trigger a bug, enabling developers to replicate and analyze the problem more effectively.
4. Real-Time User Flow: Developers can observe real-time user flows and interactions, helping them pinpoint where the problem occurred and the underlying causes. This insight facilitates quicker issue resolution.
How can I record user sessions on my website?
Recording user sessions on your website involves integrating session replay software. By adding a tracking code or script to your web pages, the software captures and stores user interactions, enabling you to replay and analyze their behavior for insights and optimization.
Does ReplayBird have any session recordings storage limits?
You can access unlimited storage for up to 6 months for growth and premium plans and for 3 months for basic and growth plans.

Stop guessing what your visitors want.

Playback everything visitors do on your site.

watch-visitor-behavior Watch visitor behavior

Watch movements of your visitor’s using session recordings.

notes-segments-and-tags Notes, Segments and Tags

Add notes, segments and tag to your recording for easy identification.

easy-installation Easy Installation

Installation is quick and simple using a javascript tarcking code.

performance-monitoring Performance monitoring

Assess your site's user experience and uncover areas for improvement.

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Invite all your team members and clients at no added cost!

block-ips Block IPs

Exclude tracking yourself, your team or clients by blocking their IPs.

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Share notes and website recordings to your fellow mates.

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Track users to identify which users are having bad user experience.

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See security audit logs for your projects and accounts.

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