Data Security at ReplayBird

Cloud Security

Harnessing the latest technologies, practices and architecture modeling available, we made a security-conscious decision to keep all our tools and services 'under-one-roof’ by utilizing a market-leader in cloud computing.

Amazon Web Services(AWS) lays the strong foundation ReplayBird is built on. It provides our Site-Reliability Engineers the flexibility and capacity to rapidly deploy and scale services on-demand while maintaining a shared-responsibility understanding. In short, we look after your data IN the cloud by implementing a number of security controls, while AWS protects your data ON the cloud. They do this through physical security of their nondescript data centers, and environmental considerations such as site surveying, risk management, and continuous monitoring.

Application Security

Security is at the forefront of ReplayBird's development mindset. We’ve built both internal and external security checkpoints into the ReplayBird application’s development pipeline. Our Engineering team embraces the culture of peer-review, ensuring that our coding guidelines are followed and maintained. We validate our deployments with regular ongoing security assessments, conducted with industry-leading external vendors.

We strive to have a long term architectural vision for our application security that is continuously evolving. As we build new features for our product, we identify reasonable opportunities to further this vision in iterations, while maintaining a conscious security mindset.

Information Security

ReplayBird's Information Security Policy is the overarching collection of policies implemented to ensure the confidentiality, integrity, and availability of the data we store

Our operational policies ensure that we provide all our ReplayBird team members with the necessary practices to build upon the strong foundations of their security onboarding. We utilize these policies daily and review them regularly. Our approach to information security centers on identifying opportunities to optimize, gain efficiencies and remain effective in our business output and operations.

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Data Retention Policy FAQs

What happens if I delete collected data?

Once you delete data collected by any of ReplayBird's tools, such as Heatmaps, Recordings, Surveys, etc., ReplayBird starts an automated deletion process. This process takes up to 30 days in total and all data is hard deleted. As soon as you opt to delete the data, the process starts and the data is not retrievable.

What happens if I delete my account?

Once you delete a Site, Organization, or Account, ReplayBird starts an automated deletion process. This process starts with a soft deletion which can take up to 7 days, from that point on, a hard deletion occurs and removes all of the data stored within your Site, Organization or Account. This process takes a total of 30 days to complete.

Do you have backups of my data?

After a completed cycle of the deletion process described above, all backups will have no trace of data you have collected, Site, Organization or Account information.

Contact us

If you have any queries or concerns, contact us at [email protected]