Digital Record Keeping
Secure digital record-keeping solution for customer interactions that can be customized to fit your needs. Store and retrieve essential sessions, as all relevant interactions are automatically saved in the repository and can be accessed instantly.
Instantly capture and analyze behaviors as they happen in real-time.
Gain comprehensive customer insights for a complete understanding.
Identify emerging possibilities to drive revenue growth
Remove barriers and delight customers with effortless interactions.
Effectively address, troubleshoot, and resolve problems for prompt resolution.
Prioritize privacy and secure integration for driving continuous innovation.
Manage Your Digital Records Efficiently
Record and store every session securely, preserving interactions in a tamper-proof and time-stamped repository for seamless retrieval.
Confidentiality and Integrity with User Data Security
Ensure the confidentiality of sensitive customer information, including credit card details and personal data, with ReplayBird.
- Protection Against Data Breaches: Maintain a secure repository to safeguard customer data from hackers and cybercriminals.
- Prevent Data Loss: Automatic session storage and indexing features ensure important interactions are securely stored and easily retrievable.
- Secure Sharing of Customer Data: Session Vault provides tamper-proof data and a comprehensive audit log for added security and transparency.
Compliance with Regulatory Requirements
Adhere to relevant laws and regulations, such as GDPR and CCPA, which mandate accurate and up-to-date records of customer interactions.
- Simplified Compliance: Centralized repository of customer interactions for easy retrieval and demonstration of compliance.
- Avoid Penalties and Fines: Maintain accurate and up-to-date records to reduce the risk of non-compliance and associated penalties.
- Enhance Customer Trust: Demonstrate commitment to protecting customer privacy and data security, fostering greater trust.
Automated Session Categorization for Efficient Dispute Resolution
Efficient investigations, reduced costs, and lower financial risk in disputes and chargebacks with quick and accurate record-keeping.
- Automated Session Categorization: Enjoy a search engine-like experience for efficient record retrieval, accelerating the process.
- Streamlined Investigations: Access relevant sessions quickly and easily, saving time and effort.
- Cost Reduction: Allocate resources more efficiently, minimizing expenses and resolving disputes and chargebacks effectively.
Frequently Asked Questions
By keeping a record of these interactions, businesses can analyze the data to make informed decisions, improve customer service, and comply with regulatory requirements.
Digital record keeping tools, such as Session Vault, make it easy for businesses to store and manage these interactions, ensuring the accuracy, security, and privacy of customer data.
Session Vault captures sessions precisely as they happened, regardless of device or browser, and all data is time-stamped, tamper-proof, and indexed for easy searching. It allows businesses to maintain accurate records of customer interactions, improve customer service, resolve disputes quickly, comply with regulatory requirements, and gain valuable insights into customer behavior and preferences.
Session Vault provides a complete audit log to ensure data security and privacy. Businesses can export the data in various formats for analysis and manipulation in other applications or systems. It offers customizable access controls and permissions for multiple users, depending on their roles and responsibilities. Session Vault's pricing model varies depending on the number of sessions recorded, the storage capacity required, and the level of support needed.
1. Encryption: All data captured by Session Vault is encrypted in transit and at rest using industry-standard encryption algorithms to protect it from unauthorized access
2. Access controls: Session Vault provides customizable access controls and permissions for multiple users, depending on their roles and responsibilities. Businesses can control who has access to the data and what level of access they have
3. Tamper-proofing: All data captured by Session Vault is time-stamped and indexed, making it tamper-proof. This ensures that the data is accurate and can be used as evidence if required
4. Audit log: Session Vault provides a full audit log of all user activity, including logins, searches, and exports, to ensure data security and privacy. Businesses can monitor who has accessed the data and when
5. Compliance: Session Vault complies with industry standards and regulations, including GDPR, CCPA, and HIPAA, ensuring that businesses can meet their legal and regulatory obligations.
Session Recording Vault is designed to comply with various regulations and standards such as GDPR, CCPA, and HIPAA, among others.
To help businesses meet their compliance requirements, Session Recording Vault provides customizable compliance reports that can be used to demonstrate that the data captured by Session Vault is being handled in compliance with relevant regulations.
These reports can be customized to include various metrics and data points, such as the number of sessions captured, the types of data captured, and the user activity logs.
Session Recording Vault is designed to be a secure repository to keep a record of your digital customer interactions for as long as you need. All the sessions that you deem important are automatically stored and can be instantly retrieved when you need them.
This means that businesses can keep a comprehensive record of their customers' digital journeys and use this data to improve customer service, analyze customer behavior, and resolve disputes quickly and efficiently.
By providing a customizable retention period, Session Recording Vault gives businesses the flexibility to manage their data according to their specific needs. This can be particularly important for businesses that operate in highly regulated industries where they may be required to retain data for a certain period to comply with regulatory requirements.
Stop guessing what your visitors want.
Playback everything visitors do on your site.
Watch movements of your visitor’s using session recordings.
Add notes, segments and tag to your recording for easy identification.
Assess your site's user experience and uncover areas for improvement.
Invite all your team members and clients at no added cost!
Exclude tracking yourself, your team or clients by blocking their IPs.
Share notes and website recordings to your fellow mates.
Track users to identify which users are having bad user experience.
See security audit logs for your projects and accounts.
Start using ReplayBird for free now.
Understand your users in real-time.
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