Digital Record Keeping

Secure digital record-keeping solution for customer interactions that can be customized to fit your needs. Store and retrieve essential sessions, as all relevant interactions are automatically saved in the repository and can be accessed instantly.

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Benefits

Save Time

Instantly capture and analyze behaviors as they happen in real-time.

Enhanced User Experience

Gain comprehensive customer insights for a complete understanding.

Boost Revenue

Identify emerging possibilities to drive revenue growth

Customer Satisfaction

Remove barriers and delight customers with effortless interactions.

Pinpoint and Resolve Bugs

Effectively address, troubleshoot, and resolve problems for prompt resolution.

Privacy-Driven Integration

Prioritize privacy and secure integration for driving continuous innovation.

Maintaining an audit trail of Customer Interactions

Meet compliance requirements, which serve as a reliable source of evidence for regulatory compliance, dispute resolution, and legal investigations.

Long-term Storage of Digital Record Keeping

Retain and access customer interactions and journeys over an extended period of time with robust session storage capabilities.

Extended Session Retention: Maintain Comprehensive historical digital records of customer interactions, facilitating in-depth analysis and insights across a broad timeframe.
Efficient Data Retrieval: Quickly locate and access the desired sessions, enabling efficient analysis, investigations, and compliance-related tasks.
Long-time encryption on Data Storage: Encryption protocols and access controls to safeguard your stored sessions from unauthorized access or breaches.

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Compliance with Regulatory Requirements

Adhere to relevant laws and regulations, such as GDPR and CCPA, which mandate accurate and up-to-date records of customer interactions.

Simplified Compliance: Centralized repository of customer interactions for easy retrieval and demonstration of compliance.
Avoid Penalties and Fines: Maintain accurate and up-to-date records to reduce the risk of non-compliance and associated penalties.
Enhance Customer Trust: Demonstrate commitment to protecting customer privacy and data security, fostering greater trust.

Automated Session Categorization for Efficient Dispute Resolution

Efficient investigations, reduced costs, and lower financial risk in disputes and chargebacks with quick and accurate record-keeping.

Automated Session Categorization: Enjoy a search engine-like experience for efficient record retrieval, accelerating the process.
Streamlined Investigations: Access relevant sessions quickly and easily, saving time and effort.
Cost Reduction: Allocate resources more efficiently, minimizing expenses and resolving disputes and chargebacks effectively.

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FAQ

Frequently Asked Questions

Digital record keeping is a process of keeping track of digital interactions between a business and its customers. It involves capturing and storing these interactions in a secure and organized manner to ensure easy retrieval and analysis when needed.

By keeping a record of these interactions, businesses can analyze the data to make informed decisions, improve customer service, and comply with regulatory requirements.

Digital record keeping tools, such as Session Vault, make it easy for businesses to store and manage these interactions, ensuring the accuracy, security, and privacy of customer data.

Digital record keeping is important for e-commerce businesses because it allows them to keep track of customer interactions, resolve disputes, and comply with regulatory requirements. It also provides valuable insights into customer behavior and preferences, which can help businesses improve their products and services.

Session Vault is a digital record keeping tool designed to capture and store digital customer interactions for e-commerce businesses. It provides a secure repository to keep a record of website visits, chat conversations, email exchanges, and other digital interactions that businesses have with their customers.

Session Vault captures sessions precisely as they happened, regardless of device or browser, and all data is time-stamped, tamper-proof, and indexed for easy searching. It allows businesses to maintain accurate records of customer interactions, improve customer service, resolve disputes quickly, comply with regulatory requirements, and gain valuable insights into customer behavior and preferences.

Session Vault provides a complete audit log to ensure data security and privacy. Businesses can export the data in various formats for analysis and manipulation in other applications or systems. It offers customizable access controls and permissions for multiple users, depending on their roles and responsibilities. Session Vault's pricing model varies depending on the number of sessions recorded, the storage capacity required, and the level of support needed.

Session Vault ensures data security through several measures:

1. Encryption: All data captured by Session Vault is encrypted in transit and at rest using industry-standard encryption algorithms to protect it from unauthorized access

2. Access controls: Session Vault provides customizable access controls and permissions for multiple users, depending on their roles and responsibilities. Businesses can control who has access to the data and what level of access they have

3. Tamper-proofing: All data captured by Session Vault is time-stamped and indexed, making it tamper-proof. This ensures that the data is accurate and can be used as evidence if required

4. Audit log: Session Vault provides a full audit log of all user activity, including logins, searches, and exports, to ensure data security and privacy. Businesses can monitor who has accessed the data and when

5. Compliance: Session Vault complies with industry standards and regulations, including GDPR, CCPA, and HIPAA, ensuring that businesses can meet their legal and regulatory obligations.

Yes, Session Recording Vault provides compliance reporting features that can help businesses comply with industry regulations and standards.

Session Recording Vault is designed to comply with various regulations and standards such as GDPR, CCPA, and HIPAA, among others.

To help businesses meet their compliance requirements, Session Recording Vault provides customizable compliance reports that can be used to demonstrate that the data captured by Session Vault is being handled in compliance with relevant regulations.

These reports can be customized to include various metrics and data points, such as the number of sessions captured, the types of data captured, and the user activity logs.

Session Recording Vault can store digital customer interactions for as long as you need. The retention period is customizable, and businesses can set their own retention policies based on their legal, regulatory, or business requirements.

Session Recording Vault is designed to be a secure repository to keep a record of your digital customer interactions for as long as you need. All the sessions that you deem important are automatically stored and can be instantly retrieved when you need them.

This means that businesses can keep a comprehensive record of their customers' digital journeys and use this data to improve customer service, analyze customer behavior, and resolve disputes quickly and efficiently.

By providing a customizable retention period, Session Recording Vault gives businesses the flexibility to manage their data according to their specific needs. This can be particularly important for businesses that operate in highly regulated industries where they may be required to retain data for a certain period to comply with regulatory requirements.